logo
logo

FAQs

Nana's Sweet Secret is a small, family-owned business specializing in handmade, custom caramels. Here are some frequently asked questions (FAQs) for Nana's Sweet Secret:

Contact

How long does shipping take?

Please allow 7-14 business days for delivery. Since we handcraft each order, we prioritize quality over speed to ensure your custom caramels arrive deliciously perfect!

What is your refund policy?

Due to the perishable and customizable nature of our products, we do not accept returns, however, if you have issues with the product, email us using the link above.

Share by: